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Carriers:
All orders are shipped via USPS, UPS, or FedEx, depending on your location and the fastest available service.
Order Processing:
Orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. Orders placed after 12:00 PM EST will begin processing the next business day.
You’ll receive a shipping confirmation email with tracking info once your order has been dispatched.
🇺🇸 Domestic Shipping (United States)
| Order Value | Shipping Method | Estimated Delivery | Price |
|---|---|---|---|
| $41.00 and above | Standard Shipping | 3–5 Business Days | Free |
| $0 – $40.99 | Standard Shipping | 3–5 Business Days | $4.99 |
| $30.00 – $70.00 | Priority + 2-Year Extended Warranty | 2–4 Business Days | $2.50 |
| $160.00 – $201.00 | Priority + 2-Year Extended Warranty | 2–4 Business Days | $8.90 |
Note: Delivery times are estimates. During peak seasons or high-demand periods, delays may occur.
🌍 International Shipping
We proudly ship worldwide.
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard International | 7–18 Business Days | Free |
Your order may qualify for Priority Processing + Extended Two-Year Warranty at checkout. This option prioritizes your order for processing within 1 business day. Note that this does not guarantee faster shipping transit. Expedited carriers like DHL, FedEx, or UPS Express may be shown during checkout based on your location.
🌐 Customs & Duties
International orders may be subject to customs fees, VAT, or import taxes. These charges are the customer’s responsibility. REVOX™ is not liable for these additional costs.
🛡️ Warranty & Replacement
All REVOX™ products come with a 30-Day Limited Warranty covering manufacturing defects and damage upon arrival.
✅ We cover:
- Defective products
- Items damaged in transit
- Incorrect products received
❌ We do not cover:
- Normal wear and tear
- Damage caused by misuse
- Lost or stolen packages after delivery
How to Request a Replacement:
- Email us at [email protected] within 30 days.
- Include your order number and clear photos/videos of the issue.
- Once approved, we’ll send you a free replacement.
🔍 Track Your Order
Once your order ships, you’ll receive a tracking number by email. Please allow up to 48 hours for the tracking to update.
Didn’t receive your order within 21 days? Email us at [email protected] with your name and order number, and we’ll investigate it right away.
📦 Pre-Orders
Products marked as pre-order will ship on or after the estimated “in-stock” date listed on the product page. Please allow an additional 1–3 business days for processing once in stock.
Note: Pre-order cancellations are only accepted within 24 hours of placing the order.
🚫 Invalid or Undeliverable Addresses
Please double-check your shipping details! We are not responsible for incorrect or incomplete addresses. If an item is returned or undeliverable:
- You may be charged an additional shipping fee for resending.
- If the item is disposed of by the carrier, no refund will be issued.
💬 Refunds, Returns & Money-Back Guarantee
We want you to love your purchase! If you’re not satisfied:
- 30-Day Money-Back Guarantee available on all eligible products.
- Return faulty or damaged items within 30 days for a fast replacement.
- For full return details, please visit our Returns & Refunds page.
🤝 Need Help?
Still have questions? Our friendly support team is here for you.
📧 Email us anytime at: [email protected]
We love hearing from our REVOX™ community!