Revox™ Refund, Return & Replacement Policy

At Revox™, your satisfaction is our priority. Our dedicated Quality Assurance team carefully inspects every order before it is shipped. We pride ourselves on delivering innovative therapy and wellness products — and we stand behind their quality.

🔁 Returns & Exchanges

We gladly accept returns of unopened, unused items in their original packaging within 30 days of delivery. To be eligible:

Item must be free of damage, scent, or wear
Original tags and packaging must be intact
Item must be unused and in resellable condition

Used self-applied products (e.g., cupping sets, therapy devices) are not eligible due to hygiene standards.

📩 To begin a return, email: [email protected]
Subject: “Return Request for Order #[Order Number]”

⚠️ Damaged or Defective Items

If your product arrives damaged or defective, notify us within 24 hours of delivery with clear photos or video to be eligible for a free replacement.

📦 Lost or Stolen Packages

Revox™ is not responsible for:

Orders with incomplete or incorrect addresses
Packages confirmed as “delivered” but not received

We recommend tracking your package and ensuring a secure drop-off location.

💸 Refunds

Once your return is received and inspected, your refund will be processed to the original payment method within 1–3 business days.

❗ Partial Refunds

We may issue partial refunds in the following cases:

Products returned damaged or not in original condition
Items returned beyond the 30-day window
Sale items or used hygiene-related products

📦 Return Shipping

Customers are responsible for return shipping costs.
For high-value returns (over $75), we recommend a trackable shipping service or shipping insurance.

🛠️ Extended Warranty

Products under a 1 or 2-year extended warranty are eligible for one-time free replacement due to manufacturer or electrical defects (excluding user damage).
To request a warranty replacement:

Email: [email protected]
Subject: “Warranty Replacement for Order #[Order Number]”
Include your full name and shipping address

⛔ Restocking Fee

A 25% restocking fee applies to returns over $100, and 40% for returns over $250.

🚫 Order Cancellations

Need to cancel your order? Contact us within 4 hours of purchase. Cancellations outside this window may not be eligible.

📅 Pre-Orders

For items marked as pre-order, estimated in-stock dates are noted on product pages. Pre-orders can be canceled within 24 hours of purchase.

If you have questions about your order, returns, or warranty, please contact us.
We’re here to help: [email protected]